Shipping policy

Last updated: December 27, 2025

Welcome to Coco Loom! We’re committed to delivering high-quality clothing with reliable and prompt shipping. Here’s an overview of our shipping policy to help you understand the process from order placement to delivery.

1. Order Processing Time

  • Orders are typically processed within 1-2 business days of placement for both domestic and international orders. During peak times (such as holidays or promotional events), processing may take slightly longer.
  • Sundays & public holidays are not considered as business days for shipping & delivery.
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Duration

  • Standard shipping within India usually takes 4-7 business days and 10-15 days for international orders after processing.
  • Please note that delivery times may vary depending on your location, customs process and potential external factors such as weather or carrier delays.

3. Shipping Fees

  • Free Shipping: We offer free shipping on orders above INR ₹1000 for domestic orders. For orders below this amount, a nominal shipping fee will apply, which will be displayed at checkout.
  • For International shipping, additional cost will incur based on the location.
  • Any additional charges for import taxes & duties must be borne by the customer.
  • Cash on Delivery (COD): is not available.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email. Use this link to monitor your package’s journey to your doorstep.
  • If you experience issues with tracking, feel free to contact our customer support team for assistance.

5. Delivery Locations

  • From India to the world - we ship everywhere. 

6. Shipping Delays

  • While we aim for timely delivery, there may be occasional delays beyond our control (e.g., natural disasters, holidays, or carrier issues).
  • If your order is delayed, our customer support team will keep you informed and assist with any questions.

7. Order Changes or Cancellations

  • Orders can be modified or cancelled within 4 hours of placement. After this period, modifications may not be possible as processing begins.
  • For changes, please reach out to our customer service team at the earliest.

8. Undeliverable Packages

  • If an order is returned to us as undeliverable due to incorrect address details or other delivery issues, we will contact you to arrange re-shipping. Additional shipping fees may apply.

9. Damaged or Missing Items

  • We strive to ensure all items are securely packaged. In the rare case that a product arrives damaged or is missing, please contact our support team within 48 hours of delivery for a replacement or assistance.

We at Coco Loom are dedicated to providing a smooth and transparent shopping experience. For any additional questions, don’t hesitate to reach out to us through our customer support channels. Thank you for choosing Coco Loom!