Return, Exchange & Refund Policy
Last updated: December 27, 2025
Exchange Policy
- We kindly request that any return, exchange, or refund requests be raised within 24 hours of delivery.
- To ensure a smooth experience for everyone, size-related exchanges are offered once per order.
- For the perfect fit and a hassle-free purchase, we recommend carefully reviewing our size chart before placing your order.
- Complimentary returns are available exclusively for incorrect products received.
- For all other return or exchange requests, the return shipping charges will be borne by the customer.
Cancellation Policy (Domestic Orders Only)
- Orders can be cancelled before shipment or delivery via My Account section.
- Cancellations apply to the entire order only; partial cancellations are not supported.
- Once delivered, return policy terms will apply.
- Cancellation status will be communicated via email or SMS.
Requests cannot be reversed once processed. - For in-transit cancellations, refunds are initiated after warehouse receipt and verification.
- If multiple products are purchased under a cart offer or discount, cancellation of any one item will result in the cancellation of all products included in the same offer. Cancellation will not apply if any item under the offer has already been delivered.
- For a seamless support experience, a continuous unboxing video is required for all return, exchange, or refund claims.
Cancellation Policy (For International Orders)
- Orders placed internationally can be cancelled only before dispatch. Please refer to shipping policy.
- International orders are not eligible for returns, refund & exchange.
Refund Policy
- For orders cancelled before shipment or delivery, refunds are initiated within 24-48 business hours.
- For orders that have been dispatched or returned, refunds will be processed after the product is received and verified at our warehouse.
- Any coupon, promotional, or offer benefits are non-refundable.
- For credit/debit card or net banking payments, refunds are credited back to the original payment method within 24-48 business hours and may take an additional 2-3 business days to reflect.
- Refunds are applicable only in the event of a manufacturing defect and must be supported by a clear, continuous unboxing video.
Our team will review and guide you on replacement or refund.
Please contact us at +918925527645 / +918925527646 or email us at shrirudrabhairava@gmail.com.